Condri

Data Policy for Condri App

Last Updated: November 2025

This page explains how Condri handles your data and how you can manage it, including how to delete your account or download your data directly from within the app.

Your Data Rights

As a user of Condri, you have the right to:

  • Access your data: View and download all personal information we have about you
  • Delete your data: Permanently delete your account and all associated data
  • Export your data: Download your data in a portable format (CSV)
  • Correct your data: Update or modify your personal information

How to Download Your Data

You can download your data directly from within the Condri app:

  1. Open the Condri app on your device
  2. Navigate to Settings (tap the settings icon in the bottom navigation)
  3. Tap Manage Data
  4. Tap Export CSV to download all your health entries and data
  5. Your data will be saved as a CSV file that you can open in any spreadsheet application

The exported CSV file includes:

  • All health entries (symptoms, feelings, check-ins)
  • Exercise responses and journal entries
  • Timestamps and metadata for each entry

Note: The export includes your health data stored locally in the app. For a complete export of all account data (including subscription information, account details, etc.), please contact us at hello@condri.app.

How to Delete Your Account

You can delete your account directly from within the Condri app:

Option 1: From Account Details

  1. Open the Condri app on your device
  2. Navigate to Settings
  3. Tap Account Details
  4. Scroll to the bottom and tap Delete Account
  5. Follow the prompts to confirm deletion

Option 2: From Subscription Settings

  1. Open the Condri app on your device
  2. Navigate to Settings
  3. Tap My Subscription
  4. Scroll to the bottom and tap Delete Account
  5. Follow the prompts to confirm deletion

Important Notes Before Deleting Your Account:

  • Export your data first: We strongly recommend exporting your data before deletion, as account deletion is permanent and cannot be undone
  • Cancel subscriptions: If you have an active subscription, please cancel it through your device’s App Store or Play Store settings before deleting your account
  • Permanent deletion: Once deleted, all your data will be permanently removed from our systems and cannot be recovered
  • Subscription data: Your subscription will be cancelled, but any active subscriptions managed through Apple or Google will need to be cancelled separately through their respective stores

What Data We Collect

For detailed information about what data we collect and how we use it, please see our Privacy Policy.

In summary, we collect:

  • Account information: Name, email address, and account preferences
  • Health information: Symptoms, feelings, check-ins, exercise responses, and journal entries you choose to record
  • Subscription information: Payment and subscription status (processed securely through RevenueCat and payment platforms)
  • Usage information: How you interact with the app to help us improve our services
  • Technical information: Device type, operating system, app version, and crash reports

How We Use Your Data

We use your data to:

  • Provide and improve our Services
  • Deliver personalized content and features
  • Process subscriptions and payments
  • Communicate with you about your account and our services
  • Ensure security and prevent fraud
  • Comply with legal obligations

We do not sell your personal information or share it for cross-context behavioral advertising.

Data Security

We take the security of your data seriously:

  • All data is encrypted in transit using TLS
  • Data at rest is encrypted using AES-256
  • We use secure, industry-standard hosting infrastructure
  • Access to your data is restricted to authorized personnel only

Data Retention

We retain your data for as long as your account is active or as needed to provide our services. When you delete your account, we will delete your personal information within 30 days, subject to legal retention requirements (such as obligations to retain certain data for legal, tax, or regulatory purposes).

Contact Us

If you have questions about your data or need assistance with data management, please contact us at:

hello@condri.app

We will respond to your request within a reasonable timeframe, typically within 30 days.

Additional Resources